

Personal laptops and desktops used for work There is a charge if Information Services staff retrieve the files for you.

University schools and departments: we can help you recover data that was stored on the University network (click Systems services and backup data restore). If you back up on a device such as a memory stick or USB hard drive, be aware that all your backup files may be encrypted too, leaving you with no way to get them back.įollow our email safety tips and stay vigilant Shared network drives Malicious software that encrypts any files you have access to (including files on the Kent network or services like Dropbox and OneDrive) and demands payment for you to access them again.īack up your work regularly - save to the University network to avoid losing weeks or months of work. Spybot Search and Destroy, if updated weekly, can help you remove adware and spyware if you get infected. You can be infected unknowingly, so it's good to scan for spyware regularly using a tool such as Malwarebytes (for Windows). Spyware will access your data discreetly for financial gain. Use these guides for your devices, to check that your data is protected.Īdware causes intrusive advertising pop ups. Your device should get regular security updates. Make sure you run them: don't turn them off or ignore them.
